Our offices and warehouses are all safe and open as normal. Order processing is not affected. But according to the latest post office announcement, all airmail services (except Speedpost) are suspended to below major destinations. So all packages to these countries via Free Shipping or Air Mail will be shipped via surface mail until airmail services are resumed.

Australia, Canada, Ireland, Italy, Japan, Korea, New Zealand

Speedpost is still available. If you want to upgrade your shipment to Speedpost ($30), please contact us anytime!

The situation is changing every day. For the latest status, please check out the post office Press Releases or our COVID-19 Updates & FAQs.

We greatly appreciate your continued patience and support during these times. Thank you and stay safe!

Postal Service Availability Summary

As of 2020-08-06, all postal services are resumed and operating normally to below major destinations:

Argentina, Austria, Belgium, Czech, Denmark, Egypt, Estonia, Finland, France, Germany, Hungary, India, Indonesia, Malaysia, Mexico, Netherlands, Norway, Philippines, Poland, Portugal, Singapore, Slovenia, Spain, Sweden, Switzerland, Thailand, Turkey, Vietnam, United Kingdom, USA (postal code 40000 - 69999, 74000-79999, 81300 - 93999)

Regular airmail services to below major destinations are still suspended, so only EMS Speedpost or surface mail can be used:

Canada, Greece, Hawaii, Italy, Japan, Reunion, USA (some areas)

Only surface mail is available to below major destinations. Both EMS Speedpost and airmail are suspended:

Australia, Cambodia, Cyprus, Ireland, Israel, Korea, New Zealand, United Arab Emirates

Details: https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_967.html

COVID-19 Updates

2020-08-06- Airmail to Germany and USA East Coast (40000-69999 and 74000-79999) are resumed. https://www.hongkongpost.hk/en/about_us/whats_new/press_release/index_id_713.html

2020-07-28 - EMS Speedpost to Canada and Colombia are resumed. https://www.hongkongpost.hk/en/about_us/whats_new/press_release/index_id_709.html

2020-07-19 - The post offices will be suspended from services from July 20 to 26. https://www.hongkongpost.hk/en/about_us/whats_new/press_release/index_id_707.html

2020-07-17 - Regular airmail services (eExpress) to the West Coast (only to West Coast areas with postcode 81300 - 93999) of the USA is resumed. https://www.hongkongpost.hk/en/about_us/whats_new/press_release/index_id_706.html

2020-07-10 - All postal services to Belgium and Egypt are resumed. https://www.hongkongpost.hk/en/about_us/whats_new/press_release/index_id_705.html

2020-07-02 - All postal services to India, Philippines, United Kingdom, France, Poland, Spain and Switzerland are resumed. https://www.hongkongpost.hk/en/about_us/whats_new/press_release/index_id_704.html


When should I expect to receive my item?

If airmail service is available to your country, we will always use airmail and it may take around 2 to 4 weeks to arrive during the current pandemic situation.

If airmail service is not available to your country, we can only use surface mail and it may take around 2 to 3 months to arrive.

In general:
EMS Speedpost tracking number starts with E (e.g. EB001893295HK)
Air Mail tracking number starts with L (e.g. LK768062170HK)
Surface mail tracking number starts with R (e.g. RL002665480HK)

Is airmail service to my country available?

For details, you may check out the current status at:

https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_967.html (as of 2020-08-06)

https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_958.html (as of 2020-07-28)

https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_948.html (as of 2020-07-17)

https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_923.html (as of 2020-05-07)

How long will EMS Speedpost take?

It may take around 1 to 2 weeks to arrive during the current pandemic situation. (It takes around 2 to 5 days only during normal days.)

How long will Registered Air Mail / Free Shipping take?

It may take around 2 to 4 weeks to arrive during the current pandemic situation. (It takes around 1 to 2 weeks only during normal days.)

How long will surface mail take?

Surface mail may take around 2 to 3 months to arrive. Due to COVID-19, airmail service to some countries are suspended, so we can only use surface mail to these countries as an alternative solution at this moment.

Here is the actual delivery lead time for some of the surface mail packages as a reference.

The situation is the worst back in April 2020 and it is getting better and better now. Also, airmail services to most countries have been resumed so there is no need to use surface mail anymore in most cases.

Surfmail Mail Lead Time
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