Articles on: About Us & Policy

What are your terms and conditions?

Terms and Conditions

These terms and conditions relate to all and any agreement between us when you buy goods products from us at our website. Details of what we will supply and the price will be in an e-mail sent to you by us at the time you order - the "order e-mail".


1) In this agreement the "Goods" or "Products" are those items supplied as detailed on the order e-mail and refers to any item that we have available for sale. All goods are subject to availability.

2) Products are offered with information provided to the best of our ability, based on available information and facts, including manufacturers'. Opinions, statements, recommendations etc shall not form a guarantee or warranty and we make no representation about any product and you enter into this agreement with that understanding. Product stock status indicators and product pictures are to be used as guidelines only. We reserve the right to withdraw products from sale at any time.


1) You can order on our website.

2) Orders are subject to acceptance by us and in accordance with these terms and conditions. Submission of an order or e-mail is not acceptance or confirmation of your Order

3) Upon receipt of your Order we will process your payment and check stock availability. If we are unable to supply the goods, we will inform you of this within 7 days and advise of when the goods will be available or make a refund.

4) Dispatch of goods to you is our acceptance of your order and denotes completion of our contract with you unless the order is cancelled or we have notified you otherwise

5) If for whatever reason there is stock discrepancies with an order, we will most likely part dispatch what is physically in stock and backorder the rest.

6) We reserve the right to suspend the supply of goods at any time, without notice. We also reserve the right to supply a substitute (this will be as close to the original item as possible) where necessary.

Abide By Terms

By making use of our organisation and its products you will be deemed to be aged 18 or over, are not under any disability which would impair judgement or use of the site or products, that you have read and understood these terms and conditions and agree to be bound by them. If you are entering into an agreement on behalf of an organisation you confirm that you have the legal right to do so.


1) The price of the goods is as displayed on our website at the time of purchase.

2) We reserve the right to increase prices without prior notice, subject to (1) above.

3) All prices are in USD but exclude other charges, unless expressly stated otherwise.

4) Payment for goods must be made on placing an order by PayPal or 2Checkout.

5) We deem payment received and cleared when it has been processed and either transferred to and reached our account or authorised by your payment provider as we, at our discretion, determine.

6) Goods are dispatched when we have cleared payment. The title in any goods will not pass to you until we have received full payment.

7) For security our website uses encryption. If you require any details of this please e-mail us at


1) Our time estimate for dispatch of most of the goods we have available for sale is within 1 working days from receipt of your cleared payment.

2) However, due to the unique nature of some of our goods, some items can take longer to dispatch. You should therefore always allow us a time estimate of at least 14 days from receipt of your cleared payment to dispatch your goods. When items are dispatched you will receive an email confirmation of dispatch, confirming the order and delivery details.

3) If we find that it is likely to take longer than 14 days to dispatch your goods then we will e-mail you within 14 days from receipt of your cleared payment to try and provide you with at least some indication as to when we can dispatch your goods. Out of stock items will go onto a backorder system and will be despatched when they are ready without notice.

4) Any buyer can amend an order for any reason by either adding to it or removing items by logging into their account, looking up the order history and then will be taken to an order adjustment screen. This option will be available until we confirm your order and take payment.

5) Any buyer may cancel an order for any reason up to the point of dispatch and any payments made to us, shall be refunded in full within the statutory 30 working days.


Any delivery charges quoted are for delivery to addresses stated in the order. Please refer to our Shipping & Returns Policy


In the very unlikely event that any goods are faulty or you need to return any product, you must follow our Shipping & Returns Policy

Intellectual Property & Use

1) Use of the website is at your own risk and by licence only for personal use and you acknowledge and agree that all copyright, and all other intellectual property rights in all content shall remain at all times vested in us or our licensors and you agree that you will not, nor will you assist any other person or organisation to, breach copyright in any way whatsoever. Full use of our website required registration.

2) We can not guarantee that the provision of the website will be uninterrupted, secure or error-free nor free of viruses or anything which may affect use nor will we be held responsible or liable for such, including any effects such as data losses. The Site is provided on an "as is" and "as available" basis.

3) We have made every effort to ensure that products are displayed as accurately as possible but can not be responsible for variations. What you see depends on your monitor and settings and we can not guarantee this will be accurate.

Product Installation

1) Products should be installed accurately, and correctly by a professional and/or competent person at all times.

2) Heat Exchangers (Water-cooling Radiators) are prone to damage by the end user underneath the fan mounting holes when longer screws than necessary are used during installation, if a radiator is returned leaking and under our RMA procedure and this is the fault, your product will be shipped back to you with no refund or replacement issued.

3) Fittings which are supplied to end users with an O-ring do not require PTFE tape to help seal, if PTFE tape is used on a brass fitting and is inserted into an acrylic threaded product this can cause damage to the acrylic and over time cause cracks. If upon return we see evidence of PTFE tape used on an O-ring supplied fitting your product will be shipped back to you with no refund or replacement issued.

4) All water-cooling products purchased from our store should be fully leak tested for 24 hours prior to any installation attempt. Many manufacturers state it to be correct to leak test CPU water-blocks mounted to the Motherboard or GPU water-blocks mounted to the Graphics card whilst the leak-test is being performed.

5) "Non Conductive Coolant" is a self contained coolant which is sold in bottled form to be Non Conductive. As soon as this type of coolant makes contact with the metals within a watercooling system this Non Conductivness breaks down and becomes Conductive just like normal Distilled coolant. Please use Non Conductive coolant as a precaution not a reliability. Always leak test your products for 24 hours away from your electrical components, do not dry mount them and then perform the leak test.

Liability Disclaimer

1) Goods are offered with a 6 month RTB warranty or guarantee other than any applicable manufacturer's warranty or guarantee.

2) To the extent that the law allows we are not responsible for any loss, incidental or consequential damage, or loss arising out of purchase, any use, errors, mistakes, accident, theft or fraud, destruction, or any part of the supply of goods or use of our website.

3) In the unlikely event that we would be held liable for anything whatsoever then, to the extent that the law allows, any aggregate liability whatsoever shall be limited to 100% of the amount paid by you for the goods involved in the incident or series of related incidents.

4) Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of the our agents or employees.

5) We take all reasonable precautions to keep order details secure, but we cannot be held liable for any losses caused as a result of unauthorised access to information you provided.

6) You are responsible for providing, accurate, correct and up-to-date information and we will not be held responsible for any losses whatsoever in this regard.

7) We do not intend to affect your statutory rights as a consumer.

Responsibility and Misuse

1) You agree that you will solely be responsible for your use of any goods provided to you and that you will use the products legally and only for the purposes that they are intended to be used for and at all times in accordance with any manufacturer's instructions, advice, suggestion and information and will not misuse them nor use them negligently.

2) It is your responsibility to ensure that all products are suitable for your use.

3) You specifically accept that effectiveness of any goods will also be dependant on correct and effective use, storage, inspection and periodic routine maintenance.

4) You specifically agree that we have no liability and furthermore you will indemnify us for any loss resulting in any breach of this clause.

Your Information & Data Protection

You are responsible for ensuring that any information you provide is accurate, correct and up-to-date. For example your contact phone number and email address in the event we or our couriers need to contact you about an order. Any information we hold will be stored and used in accordance with the current Data Protection Act and other relevant legislation within HKSAR.


1) Any rights given cannot be transferred, sold, rented or shared in any way by you and nobody else can benefit but you. A copy of these terms will be admissible in any dispute or in any proceedings.

2) We reserve the right to assign and/or sub-contract all or any part of the supply of goods but if we do this it will not affect your rights under any agreement.

Time Estimate and Backorders

We will use all our reasonable endeavours to complete any supply goods within any time estimate that we give. However, we will not be liable for any losses whatsoever because of any delay.


1) These terms and conditions supersede any prior representations, understandings and agreements between you and us.

2) We reserve the right to vary our terms and conditions at any time and variation takes effect when they are posted on the website but this right shall not affect the existing Terms and Conditions accepted by you upon making a purchase. It is your responsibility to read terms and conditions on each occasion you use or purchase and your continued use of our website shall confirm your acceptance to be bound by the latest terms and conditions.


No waiver by us (whether express or implied) in enforcing any of its rights under this contract shall prejudice our rights to do so in the future.

Force Majeure

We shall not be liable for any delay or failure to perform any of our obligations if the delay or failure results from events or circumstances outside our reasonable control, including but not limited to, acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the we shall be entitled to a reasonable extension of its obligations.


Each clause or any part at all of this agreement is to be regarded as independent of the others. This means that should any clause or any part at all of this agreement be found to be unenforceable or invalid it will not affect the enforceability or validity of the rest of this agreement.

Updated on: 22/01/2019

Was this article helpful?

Share your feedback


Thank you!