Can I request a refund of the shipping fee?

We understand that shipping costs are an important consideration when placing an order. Below is some helpful information about how shipping fees work and why they are not refundable.

Why Shipping Fees Are Non‑Refundable

• The shipping fee is charged directly by carrier companies (such as the post office or courier services).
• These carriers do not provide refunds once the shipment has been processed, which means we are unable to refund shipping costs.

Delivery Timeframes

• At checkout, when you select your shipping method, you will see an estimated average lead‑time provided by the carrier.
• Please note that this is not a guaranteed delivery date. Actual delivery may be faster or slower depending on your location and local logistics conditions.
• Orders placed on Fridays or weekends will be processed on the following Monday.
• Public holidays, special events, or unexpected incidents (such as weather disruptions, wars affecting flight schedules) may extend delivery times.
• In some cases, customs authorities may select packages for random inspection, which can cause delays beyond our control.
• Deliveries to remote areas or certain countries may take longer and are subject to the efficiency of your local post office and last‑mile carrier.
• Because of these many variables, delivery lead‑times are always estimates only and cannot be guaranteed.

Custom Items Processing

• For custom products that require manual work and assembly (for example, custom cables where you choose the length, color, and style), orders are usually processed and shipped within 1–3 business days.
• This processing time is separate from the carrier’s delivery timeframe.

Summary

While we cannot refund shipping fees, we aim to provide clear information about delivery expectations and processing times. We appreciate your understanding and encourage you to review the estimated lead‑times shown at checkout when selecting your shipping method.

Updated on: 30/07/2026