Shipping
How long does shipping take?
Normally, packages are shipped out within 24 hours upon payment, except for orders that required custom works (e.g. custom cables). Estimated worldwide delivery lead-time:PopularDo you ship to my country?
Yes, we ship worldwide to all countries! We send all packages with tracking numbers. Once your package is ready for shipping, you will receive its tracking number in your email where you’ll be able to check its progress along the way.PopularWhat is the shipping cost?
Free Shipping Worldwide for ALL Products when you purchase US$100 or more in products. All orders less than US$100 are a flat-rate shipping fee per order. Estimated worldwide delivery lead-time:PopularWhat shipping methods are available?
Free Shipping Worldwide for ALL Products when you purchase US$100 or more in products. All orders less than US$100 are a flat-rate shipping fee per order. Estimated worldwide delivery lead-time:PopularWhere do you ship from?
Packages are shipped from our warehouse in Hong Kong. We ship worldwide, all countries! We send all packages with tracking number. Once your package is ready for shipping, you will receive its tracking number to your email, where you’ll be able to check its progress along the way. Estimated worldwide delivery lead-time:PopularWhat is Checkout Express Premium?
CheckOut Express Premium (aka Spaceship Air) is a premium airmail service provided by Spaceship Pro with end to end online tracking. CheckOut Express (Spaceship Air) provides extensive delivery coverage in United States, Canada, Australia, New Zealand, United Kingdom and European Union Countries. It is designed to serve eCommerce customers who desire affordable, reliable and regular tracking solution for small parcels. The parcels will be shipped by air, then injected into local postal orFew readersCan I use our DHL account to ship?
Sure, you can. Please state your DHL account info in the Order Instructions field during checkout, and we'll arrange it accordingly for you. You can also use coupon code "HKFREE" to waive any shipping fee.Few readersCan I use our FedEx account to ship?
Sure, you can. Please state your FedEx account info in the Order Instructions field during checkout, and we'll arrange it accordingly for you. You can also use coupon code "FEDEX" to waive any shipping fee.Few readersWhy is my order being held by customs in the country?
Sometimes, customs of different countries may select packages for randomly inspections. It is a normal and regular process in many countries. In most cases, customs will release the package automatically after the random inspection. There is no action required by the consignee. The speed of inspection depends on the customs, but normally it should be completed within a few days. So you may just wait a few days, and check again for further updates. But in case there is still no movement fromFew readersWhat is the difference between Checkout Express and Registered Airmail?
Both Checkout Express and Registered Airmail are shipped via air mail, but the services are offered by different parties. Checkout Express (aka Spaceship Air) is a premium airmail service provided by Spaceship with end-to-end online tracking. In general, it is faster and more reliable than the traditional registered airmail. It will also handle and pre-paid all customs dutiesFew readersDo you ship to Madagascar?
Yes, but only FedEx Express can ship to Madagascar at this moment. Registered airmail / EMS Speedpost to Madagascar are suspended by the post office at this moment. Further details can be found at https://www.hongkongpost.hk/en/aboutus/whatsnew/notices/indexid1389.htmlFew readers
Tracking
How to track my order?
You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail and tracking number will be sent once your order has been shipped. This confirmation will include the tracking number for your package. You may check the status of your order at anytime by visiting My Account on the menu bar at the top of any page. Once you login to your account using your email address and password, click on “Order Status” to view past ordePopularHow to get tracking number?
We send all packages with tracking number. Once your package is ready for shipping, you will receive its tracking number to your email where you’ll be able to check its progress along the way. Normally, packages are shipped out within 24~48 hours upon payment, except orders required custom works (e.g. tailor-made cables). Tracking number will be emailed to you automatically after shipment is made (even you checkout as guest without an account with us). If you didn't receive the email, pleasPopularWhat is the shipping carrier?
As soon as your item(s) have shipped, we'll send you a Shipment Notification email that includes your a tracking number. You can track your shipments at Package Tracking. Alternatively, you can also track your shipments via carriers' homepages directly. USA: https://tools.usps.com/go/TrackConfirmActioninput Australia: https://auspost.com.au/ Austria: https:/Some readersHow to track Checkout Express Premium packages?
CheckOut Express Premium (aka Spaceship Air) is a premium airmail service provided by Spaceship Pro with end to end online tracking. The estimated lead time is 6 to 12 days. Further information about CheckOut Express (aka Spaceship Air) service is available at https://support.spaceshipapp.com/en/checkout-express-intro You can track your package via a direct link: colorFew readersHow to track Vantage Courier shipments?
To track a Vantage Courier shipment, please visit: https://webapp.hongkongpost.hk/en/mailtracking/index.html or https://www.aftership.com/trackFew readersWhat is the local courier for CheckOut Express?
Below are the local couriers names and contacts for Checkout Express (aka Spaceship Air) service: |—|—|—|Few readersThe tracking is not working, it says No Shipment Found?
Please disable the web browser adblocker (e.g. uBlock Origin) if the tracking page is not working or showing "No Shipment Found". Some adblockers may block package tracking apps by mistake. With uBlock Origin Without uBlock OriginFew readersFAQs about order status and shipment tracking update
What is the status of my order? You will receive an email with tracking number after your order is shipped. If you have not received any email, please also check the spam folder. You may also login to your account to check the order status and tracking number anytime. I don't have an account, or I don't know my password. How can I login to my account to check the status? The system will create an account for you automatically when you placedFew readers
COVID-19
COVID-19 Updates & FAQs
Small packet airmail services to the below destinations are suspended by the post office. Small packets to these countries via Free Shipping or Registered Air Mail will be shipped via surface mail (which may take 1 to 3 months). Vantage Courier, EMS Speedpost, FedEx Express, and all B2B bulk purchase parcels are not affected. color ff0000 (* Chile, Iceland,PopularCOVID-19 IMPORTANT SHIPPING UPDATE
color ff0000 (Iceland, Ireland, Saudi Arabia, UAFew readersCOVID-19 Notices
Chatbox Alert in checkout page (since 2022-06-14) Chatbox Alert in checkout page (from 2022-06-09 to 2022-06-13) (https://storFew readers