• What payment methods do you accept?

  We make paying for your orders easy by providing a range of convenient payment options. What are the payment terms we accept? PayPal: PayPal is the most popular online payment method in the world. Select PayPal as your payment method when you check out via our shopping cart, you will be redirected to PayPal via a secure online connection where you can complete the order and payment. Credit / Debit Card: We accept all major credit cards including Visa, Mastercard, American Express, DisPopular

• How can I cancel or change my order?

  Before proceeding, please check whether your order has already been shipped. If your order has been shipped, you should have received an email update with a tracking number. Unfortunately, once shipped, orders cannot be canceled, as we are unable to request the postal service to halt the delivery. If your order has not yet been shipped, you have the flexibility to either cancel or modify it. There's no need to cancel and reorder—you can simply request updates to your existing oPopular

• How can I return a product?

  You may return any products ordered from us within 90 days from the receipt date. You can choose to replace your product or request a refund. Returned items must be unused and in their original packaging. To initiate a refund or replacement, please contact us via Live Chat or email at support@moddiy.com. Important: Tailor-made and special items (such as custom cables that allow you to choose length and color) cannot be returned or refunded. These iFew readers

• How to print invoice?

  Sign in to your account (top menu bar) Click View Order Status View Order Status (https://storage.crisp.chaFew readers

• Can I get a discount coupon?

  Sure, please send us a live chat message and we can check and let you know if there is any active coupon at the moment.Few readers

• Do I need an account to place an order?

  You do not require an account to place an order however without an account you would not be able to track your order using our website (you still get email notification regardless of account registration). Registration is preferred and will allow you to keep track of all your order history and details.Few readers

• What is your order processing time?

  Orders will typically require one to two days processing, pending availability and credit verification. To prevent delays in processing your order, please ensure your billing information (name, address, and phone number) is correct.Few readers

• How do I ship my return?

  Please make sure you use a recorded/trackable service.Few readers

• How do I place an order?

  To place an order please add the products you like to your shopping cart and after checking the contents of your cart please proceed to checkout. Enter all your billing details and shipping details (if different that billing), choose preferred payment method. You will then get redirected to a secure payment gateway to finalize your order and make payment. Order confirmation will be sent to your email address after payment is received (this could take a couple of minutes).Few readers

• Is buying online safe?

  Both PayPal and Stripe secure payment gateways are protected via an SSL certificate and all your payment details are encrypted. We neither receive nor store any of your bank/credit card information.Few readers

• Where do I specify my special order instructions or requirements?

  For special order instructions, please input them in Order Instructions/Comments field during checkout. Desktop Checkout Mobile CheckoutFew readers

• Why has an account created for guest checkout?

  Because some of the resources on this site are limited to customers it is necessary to create an account login for you to be able to access these resources. It does mean that you also have the means to track your order status, print invoices, retrieve order history, and provides a reference for any problems if you need to contact us. Please note the information stored will never be used to send you any unsolicited email or information.Few readers

• How to pay with credit card? (Step by Step)

  Go to https://www.moddiy.com/cart.php, and click Checkout Now. Fill in your billing and shipping information. Click the green button to continue. Click Proceed to Payment and you'll be redirected to the PayPal site. CliFew readers

• How to describe color patterns?

  You may just use below method in Order Remark: 24pin Main = BBBBRRRRBBBB 8pin PCIE = BRRB 6pin PCIE = BRB 5pin SATA = BRRRB (B=Black, R=Red) 24pin Main = BBRRWWWWRRBB (B=Black, R=Red, W=White)Few readers

• It says my email is already in use?

  Probably you have placed an order with us before. An account was created for you automatically.Few readers

• I can't login to my account, what is the password?

  If you have forgotten the password, or the account was created by the system, please use the Forgot your password function to reset the password! Go to https://www.moddiy.com/login.php?action=resetpassword and input your email address An email will be sent you with a link to reset the password (https://storage.crisp.chat/users/helpdesk/websFew readers

• Will be payment gateway processing fee be refunded?

  Sorry, no. The payment gateway processing fee cannot be refunded. We use Stripe as a payment gateway to process all our credit/debit card payments. Stripe's processing fees from the original transaction will not be returned in case of a refund. Further details can be found at Stripe: Understanding fees for refunded payments "To address these underlying payment processing costs and contiFew readers

• What is Check out with PayPal?

  Check out with PayPal (formerly known as PayPal Express Checkout) allows customers to pay with debit and credit cards from their personal PayPal accounts. Customers are redirected to the PayPal website to securely finish payment information, then are returned to the store website to complete the purchase.Few readers

• Can I add item to my recent order just placed?

  Sure, you can, as long as the order you just placed is not shipped yet. For example, your existing order status is "Packing", then you can still add more items. Please feel free to place an add-on order using coupon code "addon", and all shipping fees will be waived. We'll ship everything to you together.​ Please let me know your new order number after you have placed the add-on order, so that we make the required arrangements for you.Few readers

• Can I return the product if it doesn't fit?

  Sure, you can. We offer money back & satisfaction guarantee. You may check out the details at https://help.moddiy.com/en/article/do-you-offer-money-back-satisfaction-guarantee-1kr29c2/Few readers

• How quickly can MODDIY produce custom tailor-made cables?

  With 14 years of industry experience, over 26,000 top-rated reviews, and an excellent 4.9-star rating across multiple review platforms, MODDIY has built a strong reputation for excellence. Our production line, managed by skilled cable engineers, is efficient and well-established, allowing us to deliver custom tailor-made cables with an average turnaround time of juFew readers

• How do I remove an item in cart?

  At https://www.moddiy.com/cart.php you can just click the "Remove" button to remove an item from cart.Few readers

• How do I get tax exemption for my order?

  Hi, we are based in Hong Kong. There is no sales tax whatsoever here. So, you don't have to worry about sales tax and tax exemption when placing orders with us.Few readers

• Why is there a small discrepancy in the pricing on my bill?

  There are a few factors that may cause a discrepancy, primarily currency conversion and bank charges: Bank Charges: Some banks and card companies may apply a small fee for overseas or online payments. We recommend contacting your bank or card company to confirm the details of any such charges. On our side, if the order total is $10, we charge and receive exactly $10—no more, no less. Currency Conversion: Our base currency is USD. If you choose to pay in a different currency,Few readers

• Can I return a custom cable?

  Unfortunately, custom cables are non-returnable and non-refundable. Since each custom cable is specifically tailored to your PSU model, color, length, and style, it cannot be resold to others. Much like custom-made car parts or personalized birthday cakes, custom items are uniquely designed and cannot be returned for a refund. However, you may find value in keeping it for future builds or reselling it online to others who use the same PSU model.Few readers

• How to solve "Please choose an option to add this product to your cart" error?

  If you encounter the following error when adding an item to your cart, it means a required option has not been selected/filled: Please choose an option to add this product to your cart. Please enter the required field(s). To resolve this, please double-check that all required fields are filled and necessary options are selected. In rare cases, the page may not have loaded properly, causing this error even if all fields have been completed. If this happens, simply reload the page andFew readers

• Do you offer cash on delivery?

  Sorry, we do not provide cash on delivery. All packages will be shipped only after payment is completed. Additionally, most carriers do not offer a service to handle and collect cash on site.Few readers