Articles on: Account & Order

Will be payment gateway processing fee be refunded?

Sorry, no. The payment gateway processing fee cannot be refunded.

We use Stripe as a payment gateway to process all our credit/debit card payments.

Stripe's processing fees from the original transaction will not be returned in case of a refund.

Further details can be found at Stripe: Understanding fees for refunded payments

"To address these underlying payment processing costs and continue providing these services as part of our standard pricing, Stripe does not return our fees when a payment is refunded."

Therefore, 5% of the original order value will be deduced when a full refund is issued.

For example, if the order value is $10, you will receive $9.5 when a full refund is issued, because Stripe does not refund the processing fee from the original transaction.

Updated on: 29/04/2023

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