Will be payment gateway processing fee be refunded?
Sorry, no. The payment gateway processing fee cannot be refunded.
We use Stripe as a payment gateway to process all our credit/debit card payments.
Stripe's processing fees from the original transaction will not be returned in case of a refund.
Further details can be found at Stripe: Understanding fees for refunded payments
"To address these underlying payment processing costs and continue providing these services as part of our standard pricing, Stripe does not return our fees when a payment is refunded."
Therefore, 5% of the original order value will be deduced when a full refund is issued.
For example, if the order value is $10, you will receive $9.5 when a full refund is issued, because Stripe does not refund the processing fee from the original transaction.
We use Stripe as a payment gateway to process all our credit/debit card payments.
Stripe's processing fees from the original transaction will not be returned in case of a refund.
Further details can be found at Stripe: Understanding fees for refunded payments
"To address these underlying payment processing costs and continue providing these services as part of our standard pricing, Stripe does not return our fees when a payment is refunded."
Therefore, 5% of the original order value will be deduced when a full refund is issued.
For example, if the order value is $10, you will receive $9.5 when a full refund is issued, because Stripe does not refund the processing fee from the original transaction.
Updated on: 29/04/2023
Thank you!