COVID-19 Updates & FAQs
THIS ARTICLE IS OUTDATED. IT WILL NOT BE UPDATED ANYMORE SINCE COVID-19 IS NOT AN ISSUE NOW.
Small packet airmail services to the below destinations are suspended by the post office. Small packets to these countries via Free Shipping or Registered Air Mail will be shipped via surface mail (which may take 1 to 3 months). Vantage Courier, EMS Speedpost, FedEx Express, and all B2B bulk purchase parcels are not affected.
* Chile, Iceland, Monaco, Slovakia
(see the International Postal Service Availability Summary below for all countries)
Vantage Courier, EMS Speedpost, and FedEx Express are still available. If you want to upgrade your shipment, please contact us anytime!
The situation is changing every day. For the latest status, please check out below COVID-19 Updates & FAQs.
We greatly appreciate your continued patience and support during these times. Thank you and stay safe!
All postal services are resumed and operating normally to below destinations, but subject to some delays due to air traffic capacity.
Argentina, Australia, Austria, Belgium, Brazil, Canada, Cyprus, Czech, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Korea, Latvia, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Philippines, Poland, Portugal, Saudi Arabia, Singapore, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, Vietnam, United Arab Emirates, United Kingdom, United States
Regular airmail services to below destinations are still suspended, so only EMS Speedpost, FedEx Express or surface mail can be used:
Cambodia, Hawaii, Reunion
Regular airmail and surface mail services to below countries are suspended at this moment. Only FedEx Express is available:
Bahrain, Chile, Kenya, Kuwait, Iceland, Monaco, Morocco, Russia, Slovakia
2022-06-13 Resumption of air letter service to Australia, Canada, France, Italy, Nepal, New Zealand, Pakistan and United States
https://www.hongkongpost.hk/en/about_us/whats_new/press_release/index_id_896.html
2022-06-09 Resumption of airmail services to the USA and Canada
2022-04-25 Resumption of Speedpost services to France
https://www.hongkongpost.hk/en/about_us/whats_new/press_release/index_id_890.html
2022-03-31 Resumption of airmail services to India
https://www.hongkongpost.hk/en/about_us/whats_new/press_release/index_id_886.html
2022-01-10 Airmail services to France, Monaco and Reunion are suspended
https://www.hongkongpost.hk/en/about_us/whats_new/press_release/index_id_826.html
2021-12-31 Airmail to Canada & United States are suspended
https://hongkongpost.hk/en/about_us/whats_new/press_release/index_id_823.html
2020-06-07 Airmail to Canada is resumed
https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_1060.html
2020-01-12 Airmail to United Kingdom is resumed
https://www.hongkongpost.hk/en/about_us/whats_new/press_release/index_id_757.html
2020-12-21 Airmail to United Kingdom is suspended
https://www.hongkongpost.hk/en/about_us/whats_new/press_release/index_id_751.html
2020-11-20 Airmail to Korea is resumed
https://www.hongkongpost.hk/en/about_us/whats_new/press_release/index_id_736.html
2020-10-30 Suspension of all airmail postal services to India
https://www.hongkongpost.hk/en/about_us/whats_new/press_release/index_id_733.html
2020-10-21 Suspension of all airmail postal services to Malaysia
https://www.hongkongpost.hk/en/about_us/whats_new/press_release/index_id_731.html
2020-09-07 Airmail to the Australia is resumed
https://www.hongkongpost.hk/en/about_us/whats_new/press_release/index_id_722.html
2020-08-31 Airmail to the USA all areas is resumed
https://www.hongkongpost.hk/en/about_us/whats_new/press_release/index_id_721.html
2020-08-18- Airmail to Greece and EMS Speedpost to Ireland are resumed. https://www.hongkongpost.hk/en/about_us/whats_new/press_release/index_id_719.html
2020-08-06- Airmail to Germany and USA East Coast (40000-69999 and 74000-79999) are resumed. https://www.hongkongpost.hk/en/about_us/whats_new/press_release/index_id_713.html
2020-07-28 - EMS Speedpost to Canada and Colombia are resumed. https://www.hongkongpost.hk/en/about_us/whats_new/press_release/index_id_709.html
2020-07-19 - The post offices will be suspended from services from July 20 to 26. https://www.hongkongpost.hk/en/about_us/whats_new/press_release/index_id_707.html
2020-07-17 - Regular airmail services (eExpress) to the West Coast (only to West Coast areas with postcode 81300 - 93999) of the USA is resumed. https://www.hongkongpost.hk/en/about_us/whats_new/press_release/index_id_706.html
2020-07-10 - All postal services to Belgium and Egypt are resumed. https://www.hongkongpost.hk/en/about_us/whats_new/press_release/index_id_705.html
2020-07-02 - All postal services to India, Philippines, United Kingdom, France, Poland, Spain and Switzerland are resumed. https://www.hongkongpost.hk/en/about_us/whats_new/press_release/index_id_704.html
If airmail service is available to your country, we will always use airmail and it may take around 1 to 3 weeks to arrive during the current pandemic situation.
If airmail service is not available to your country, we can only use surface mail and it may take around 2 to 3 months to arrive.
In general:
EMS Speedpost tracking number starts with E (e.g. EB001893295HK)
Air Mail tracking number starts with L (e.g. LK768062170HK)
Surface mail tracking number starts with R (e.g. RL002665480HK)
For details, you may check out the current status at:
https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_1307.html (as of 2022-11-25)
https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_1268.html (as of 2022-08-31)
https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_1206.html (as of 2022-06-13)
https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_1185.html (as of 2022-03-31)
https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_1105.html (as of 2022-01-01)
https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_1089.html (as of 2021-10-20)
https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_1060.html (as of 2021-06-07)
https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_1052.html (as of 2021-04-28)
https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_1038.html (as of 2021-03-01)
https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_1023.html (as of 2021-01-11)
https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_1016.html (as of 2020-12-21)
https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_1007.html (as of 2020-11-20)
https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_999.html (as of 2020-10-30)
https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_996.html (as of 2020-10-21)
https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_980.html (as of 2020-09-07)
https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_978.html (as of 2020-08-31)
https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_975.html (as of 2020-08-18)
https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_967.html (as of 2020-08-06)
https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_958.html (as of 2020-07-28)
https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_948.html (as of 2020-07-17)
https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_923.html (as of 2020-05-07)
It may take around 1 week to arrive during the current pandemic situation. (It takes around 2 to 5 days only during normal days.)
It may take around 1 to 3 weeks to arrive during the current pandemic situation. (It takes around 1 to 2 weeks only during normal days.)
Here are some examples of actual delivery lead time for airmail:
#212242 LP028796920HK to Singapore - Shipped on 2020-08-07, delivered on 2020-08-17
#211861 LD502520965HK to UK - Shipped on 2020-07-29, delivered on 2020-08-14
#211833 LX903230373HK to Finland - Shipped on 2020-07-29, delivered on 2020-08-17
#211829 LD030674814HK to USA - Shipped on 2020-07-28, delivered on 2020-08-07
#211826 LD030674814HK to USA - Shipped on 2020-07-28, delivered on 2020-08-05
#211818 LK768089464HK to Belgium - Shipped on 2020-07-28, delivered on 2020-08-12
Surface mail may take around 2 to 3 months to arrive. Due to COVID-19, airmail service to some countries are suspended, so we can only use surface mail to these countries as an alternative solution at this moment.
Here is the actual delivery lead time for some of the surface mail packages as a reference.
The situation is the worst back in April 2020 and it is getting better and better now. Also, airmail services to most countries have been resumed so there is no need to use surface mail anymore in most cases.
Latest Status
Small packet airmail services to the below destinations are suspended by the post office. Small packets to these countries via Free Shipping or Registered Air Mail will be shipped via surface mail (which may take 1 to 3 months). Vantage Courier, EMS Speedpost, FedEx Express, and all B2B bulk purchase parcels are not affected.
* Chile, Iceland, Monaco, Slovakia
(see the International Postal Service Availability Summary below for all countries)
Vantage Courier, EMS Speedpost, and FedEx Express are still available. If you want to upgrade your shipment, please contact us anytime!
The situation is changing every day. For the latest status, please check out below COVID-19 Updates & FAQs.
We greatly appreciate your continued patience and support during these times. Thank you and stay safe!
International Postal Service Availability Summary
All postal services are resumed and operating normally to below destinations, but subject to some delays due to air traffic capacity.
Argentina, Australia, Austria, Belgium, Brazil, Canada, Cyprus, Czech, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Korea, Latvia, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Philippines, Poland, Portugal, Saudi Arabia, Singapore, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, Vietnam, United Arab Emirates, United Kingdom, United States
Regular airmail services to below destinations are still suspended, so only EMS Speedpost, FedEx Express or surface mail can be used:
Cambodia, Hawaii, Reunion
Regular airmail and surface mail services to below countries are suspended at this moment. Only FedEx Express is available:
Bahrain, Chile, Kenya, Kuwait, Iceland, Monaco, Morocco, Russia, Slovakia
International Postal Service Availability Updates
2022-06-13 Resumption of air letter service to Australia, Canada, France, Italy, Nepal, New Zealand, Pakistan and United States
https://www.hongkongpost.hk/en/about_us/whats_new/press_release/index_id_896.html
2022-06-09 Resumption of airmail services to the USA and Canada
2022-04-25 Resumption of Speedpost services to France
https://www.hongkongpost.hk/en/about_us/whats_new/press_release/index_id_890.html
2022-03-31 Resumption of airmail services to India
https://www.hongkongpost.hk/en/about_us/whats_new/press_release/index_id_886.html
2022-01-10 Airmail services to France, Monaco and Reunion are suspended
https://www.hongkongpost.hk/en/about_us/whats_new/press_release/index_id_826.html
2021-12-31 Airmail to Canada & United States are suspended
https://hongkongpost.hk/en/about_us/whats_new/press_release/index_id_823.html
2020-06-07 Airmail to Canada is resumed
https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_1060.html
2020-01-12 Airmail to United Kingdom is resumed
https://www.hongkongpost.hk/en/about_us/whats_new/press_release/index_id_757.html
2020-12-21 Airmail to United Kingdom is suspended
https://www.hongkongpost.hk/en/about_us/whats_new/press_release/index_id_751.html
2020-11-20 Airmail to Korea is resumed
https://www.hongkongpost.hk/en/about_us/whats_new/press_release/index_id_736.html
2020-10-30 Suspension of all airmail postal services to India
https://www.hongkongpost.hk/en/about_us/whats_new/press_release/index_id_733.html
2020-10-21 Suspension of all airmail postal services to Malaysia
https://www.hongkongpost.hk/en/about_us/whats_new/press_release/index_id_731.html
2020-09-07 Airmail to the Australia is resumed
https://www.hongkongpost.hk/en/about_us/whats_new/press_release/index_id_722.html
2020-08-31 Airmail to the USA all areas is resumed
https://www.hongkongpost.hk/en/about_us/whats_new/press_release/index_id_721.html
2020-08-18- Airmail to Greece and EMS Speedpost to Ireland are resumed. https://www.hongkongpost.hk/en/about_us/whats_new/press_release/index_id_719.html
2020-08-06- Airmail to Germany and USA East Coast (40000-69999 and 74000-79999) are resumed. https://www.hongkongpost.hk/en/about_us/whats_new/press_release/index_id_713.html
2020-07-28 - EMS Speedpost to Canada and Colombia are resumed. https://www.hongkongpost.hk/en/about_us/whats_new/press_release/index_id_709.html
2020-07-19 - The post offices will be suspended from services from July 20 to 26. https://www.hongkongpost.hk/en/about_us/whats_new/press_release/index_id_707.html
2020-07-17 - Regular airmail services (eExpress) to the West Coast (only to West Coast areas with postcode 81300 - 93999) of the USA is resumed. https://www.hongkongpost.hk/en/about_us/whats_new/press_release/index_id_706.html
2020-07-10 - All postal services to Belgium and Egypt are resumed. https://www.hongkongpost.hk/en/about_us/whats_new/press_release/index_id_705.html
2020-07-02 - All postal services to India, Philippines, United Kingdom, France, Poland, Spain and Switzerland are resumed. https://www.hongkongpost.hk/en/about_us/whats_new/press_release/index_id_704.html
COVID-19 FAQs
When should I expect to receive my item?
If airmail service is available to your country, we will always use airmail and it may take around 1 to 3 weeks to arrive during the current pandemic situation.
If airmail service is not available to your country, we can only use surface mail and it may take around 2 to 3 months to arrive.
In general:
EMS Speedpost tracking number starts with E (e.g. EB001893295HK)
Air Mail tracking number starts with L (e.g. LK768062170HK)
Surface mail tracking number starts with R (e.g. RL002665480HK)
Is airmail service to my country available?
For details, you may check out the current status at:
https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_1307.html (as of 2022-11-25)
https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_1268.html (as of 2022-08-31)
https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_1206.html (as of 2022-06-13)
https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_1185.html (as of 2022-03-31)
https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_1105.html (as of 2022-01-01)
https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_1089.html (as of 2021-10-20)
https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_1060.html (as of 2021-06-07)
https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_1052.html (as of 2021-04-28)
https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_1038.html (as of 2021-03-01)
https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_1023.html (as of 2021-01-11)
https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_1016.html (as of 2020-12-21)
https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_1007.html (as of 2020-11-20)
https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_999.html (as of 2020-10-30)
https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_996.html (as of 2020-10-21)
https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_980.html (as of 2020-09-07)
https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_978.html (as of 2020-08-31)
https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_975.html (as of 2020-08-18)
https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_967.html (as of 2020-08-06)
https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_958.html (as of 2020-07-28)
https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_948.html (as of 2020-07-17)
https://www.hongkongpost.hk/en/about_us/whats_new/notices/index_id_923.html (as of 2020-05-07)
How long will EMS Speedpost take?
It may take around 1 week to arrive during the current pandemic situation. (It takes around 2 to 5 days only during normal days.)
How long will Registered Air Mail / Free Shipping take?
It may take around 1 to 3 weeks to arrive during the current pandemic situation. (It takes around 1 to 2 weeks only during normal days.)
Here are some examples of actual delivery lead time for airmail:
#212242 LP028796920HK to Singapore - Shipped on 2020-08-07, delivered on 2020-08-17
#211861 LD502520965HK to UK - Shipped on 2020-07-29, delivered on 2020-08-14
#211833 LX903230373HK to Finland - Shipped on 2020-07-29, delivered on 2020-08-17
#211829 LD030674814HK to USA - Shipped on 2020-07-28, delivered on 2020-08-07
#211826 LD030674814HK to USA - Shipped on 2020-07-28, delivered on 2020-08-05
#211818 LK768089464HK to Belgium - Shipped on 2020-07-28, delivered on 2020-08-12
How long will surface mail take?
Surface mail may take around 2 to 3 months to arrive. Due to COVID-19, airmail service to some countries are suspended, so we can only use surface mail to these countries as an alternative solution at this moment.
Here is the actual delivery lead time for some of the surface mail packages as a reference.
The situation is the worst back in April 2020 and it is getting better and better now. Also, airmail services to most countries have been resumed so there is no need to use surface mail anymore in most cases.
| Order No. | Tracking No. | Destination | Ship Date | Deliver Date | Lead Time |
|---|---|---|---|---|---|
| 240360 | RL004180529HK | USA | 2022-01-12 | 2022-05-04 | 122 days |
| 240460 | RL004177391HK | USA | 2022-01-12 | 2022-05-02 | 110 days |
| 240817 | RL004209960HK | USA | 2022-01-18 | 2022-05-25 | 127 days |
| 240869 | RL004209770HK | USA | 2022-01-18 | 2022-05-29 | 131 days |
| 240920 | RL004209240HK | USA | 2022-01-18 | 2022-05-20 | 122 days |
| 241002 | RL004219613HK | USA | 2022-01-20 | 2022-05-09 | 109 days |
| 241046 | RL004224454HK | USA | 2022-01-21 | 2022-05-20 | 119 days |
| 241364 | RL004296527HK | USA | 2022-02-08 | 2022-05-26 | 107 days |
| 241381 | RL004295994HK | USA | 2022-02-08 | 2022-05-23 | 104 days |
| 241423 | RL004295067HK | USA | 2022-02-08 | 2022-05-23 | 105 days |
| 241483 | RL004303090HK | USA | 2022-02-09 | 2022-05-23 | 103 days |
| 241505 | RL004339678HK | USA | 2022-02-18 | 2022-06-15 | 117 days |
| 241640 | RL004293110HK | USA | 2022-02-07 | 2022-05-20 | 102 days |
| 241786 | RL004302810HK | USA | 2022-02-09 | 2022-06-13 | 124 days |
| 241808 | RL004293684HK | USA | 2022-02-07 | 2022-06-02 | 115 days |
| 241917 | RL004308287HK | USA | 2022-02-10 | 2022-05-28 | 107 days |
| 241948 | RL004308358HK | USA | 2022-02-10 | 2022-05-20 | 99 days |
| 242543 | RL004362190HK | USA | 2022-02-24 | 2022-06-11 | 107 days |
Updated on: 06/07/2023
Thank you!