US Customs Shipment Incident (May 4, 2025)
Great news! After significant efforts by Spaceship to coordinate with U.S. Customs, all affected packages have now been successfully released. As of May 30, 2025, Spaceship has confirmed that the packages are cleared and will be processed for delivery to consignees over the next few days. The associated online tracking records have also been updated to reflect this latest progress as "May 28, 2025 Customs released - Import". Therefore, the entire May 5 incident has now been fully resolved finally.
We regret to inform you that the carrier has reported an incident with US Customs, affecting a batch of shipments. The carrier anticipates that all affected packages will be released soon once the process is completed. We sincerely apologize for the inconvenience this has caused and appreciate your patience as we work through this situation.
We have been informed of an incident reported by the carrier regarding a batch of shipments bound for the United States. Unfortunately, the cargo was rejected by US Customs for reasons that remain unclear.
This shipment included packages from multiple companies, with approximately 120 of our packages affected. The issue may be linked to recent changes in US tariff policies and restrictions, possibly triggered by certain packages from other companies, which in turn affected all shipments within the batch. We would like to emphasize that the import rejection was likely caused by packages belonging to other companies, and unfortunately, our packages were unintended victims of this broader issue.
If the tracking page shows the status 'May 4, 2025 Customs inspection - Import' and it remains unchanged, this indicates that your package has been affected by this incident.
The carrier anticipates that all affected packages will be released by US Customs soon based on the latest update on May 23, 2025.
As this situation continues to develop, we will provide further updates as soon as we receive new information from the carrier. We sincerely apologize for the inconvenience, but this matter is entirely beyond our control.
Having operated in this business for 14 years, this is the first time we have encountered such an import rejection. We remain hopeful that the packages will be returned soon and promptly reshipped by the carrier.
Thank you for your patience and understanding. We regret this unfortunate incident and appreciate your support.
We will continue to update this page with the latest developments regarding this incident. To stay informed, you may bookmark this page and check back regularly for progress updates.
Spaceship: "We sincerely apologize for the inconvenience. The US orders caged on May 4 have been rejected for import by US Customs and are currently pending return. We will notify you via email once we have confirmed the return process in the US tonight. Thank you for your understanding."
Spaceship: "There's a change. We may be able to clear customs of 24 out of 25 boxes. Now only 1 box is retained at customs"
We are currently awaiting Spaceship's delivery of the affected list. We anticipate that it will be ready in the next few days.
Spaceship: "All requested additional documentation has been successfully submitted to US Customs. We expect the affected packages will be released by US Customs soon, based on the latest information."
Spaceship: "All affected packages are awaiting release by US Customs. The online tracking records are expected to be updated within the next one to two days to reflect the latest progress."
Great news! After significant efforts by Spaceship to coordinate with U.S. Customs, all affected packages have now been successfully released. As of May 30, 2025, Spaceship has confirmed that the packages are cleared and will be processed for delivery to consignees over the next few days. The associated online tracking records have also been updated to reflect this latest progress as "May 28, 2025 Customs released - Import". Therefore, the entire May 5 incident has now been fully resolved finally.
All affected packages have been successfully released by U.S. Customs, and the online tracking records have been updated to reflect the latest progress. As of June 2, 2025, the status now shows 'In transit to destination'.
Spaceship: "The shipments from May 4 have been released from customs. However, due to an increase in shipments held at the customs bonded warehouse, the cargo pickup at the terminal is not going smoothly. We are urging the destination agent to coordinate with the terminal to retrieve the cargo. Yesterday, we updated the tracking page to reflect the progress. We are working diligently to expedite the process and obtain the cargo. "
The tracking for all affected packages has been successfully updated, and they are now in the hands of the local carrier, ready for delivery. The latest status reflects "June 11, 2025 Delivered to local carrier." They should be reaching you very soon!
The Summary
We regret to inform you that the carrier has reported an incident with US Customs, affecting a batch of shipments. The carrier anticipates that all affected packages will be released soon once the process is completed. We sincerely apologize for the inconvenience this has caused and appreciate your patience as we work through this situation.
The Background
We have been informed of an incident reported by the carrier regarding a batch of shipments bound for the United States. Unfortunately, the cargo was rejected by US Customs for reasons that remain unclear.
This shipment included packages from multiple companies, with approximately 120 of our packages affected. The issue may be linked to recent changes in US tariff policies and restrictions, possibly triggered by certain packages from other companies, which in turn affected all shipments within the batch. We would like to emphasize that the import rejection was likely caused by packages belonging to other companies, and unfortunately, our packages were unintended victims of this broader issue.
If the tracking page shows the status 'May 4, 2025 Customs inspection - Import' and it remains unchanged, this indicates that your package has been affected by this incident.
The Follow-Up
The carrier anticipates that all affected packages will be released by US Customs soon based on the latest update on May 23, 2025.
As this situation continues to develop, we will provide further updates as soon as we receive new information from the carrier. We sincerely apologize for the inconvenience, but this matter is entirely beyond our control.
Having operated in this business for 14 years, this is the first time we have encountered such an import rejection. We remain hopeful that the packages will be returned soon and promptly reshipped by the carrier.
Thank you for your patience and understanding. We regret this unfortunate incident and appreciate your support.
We will continue to update this page with the latest developments regarding this incident. To stay informed, you may bookmark this page and check back regularly for progress updates.
Latest Update from Spaceship (May 19, 2025)
Spaceship: "We sincerely apologize for the inconvenience. The US orders caged on May 4 have been rejected for import by US Customs and are currently pending return. We will notify you via email once we have confirmed the return process in the US tonight. Thank you for your understanding."
Latest Update from Spaceship (May 20, 2025)
Spaceship: "There's a change. We may be able to clear customs of 24 out of 25 boxes. Now only 1 box is retained at customs"
We are currently awaiting Spaceship's delivery of the affected list. We anticipate that it will be ready in the next few days.
Latest Update from Spaceship (May 23, 2025)
Spaceship: "All requested additional documentation has been successfully submitted to US Customs. We expect the affected packages will be released by US Customs soon, based on the latest information."
Latest Update from Spaceship (May 28, 2025)
Spaceship: "All affected packages are awaiting release by US Customs. The online tracking records are expected to be updated within the next one to two days to reflect the latest progress."
Latest Update from Spaceship (May 30, 2025)
Great news! After significant efforts by Spaceship to coordinate with U.S. Customs, all affected packages have now been successfully released. As of May 30, 2025, Spaceship has confirmed that the packages are cleared and will be processed for delivery to consignees over the next few days. The associated online tracking records have also been updated to reflect this latest progress as "May 28, 2025 Customs released - Import". Therefore, the entire May 5 incident has now been fully resolved finally.
Latest Update from Spaceship (Jun 2, 2025)
All affected packages have been successfully released by U.S. Customs, and the online tracking records have been updated to reflect the latest progress. As of June 2, 2025, the status now shows 'In transit to destination'.
Latest Update from Spaceship (Jun 4, 2025)
Spaceship: "The shipments from May 4 have been released from customs. However, due to an increase in shipments held at the customs bonded warehouse, the cargo pickup at the terminal is not going smoothly. We are urging the destination agent to coordinate with the terminal to retrieve the cargo. Yesterday, we updated the tracking page to reflect the progress. We are working diligently to expedite the process and obtain the cargo. "
Latest Update from Spaceship (Jun 11, 2025)
The tracking for all affected packages has been successfully updated, and they are now in the hands of the local carrier, ready for delivery. The latest status reflects "June 11, 2025 Delivered to local carrier." They should be reaching you very soon!
Updated on: 12/06/2025
Thank you!