MODDIY | Help Center
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Account & Order
Account, Order, and Payment
What payment methods do you accept?
We makes paying for your orders easy by providing a range of convenient payment options. What are the payment terms we accepts? PayPal: PayPal is most popular online payment method in the world. Select PayPal as your payment method when you check out via our shopping cart, you will be redirected to PayPal via a secure online connection where you can complete the order and payment. Credit / Debit Card: We accept all major credit cards including Visa, Mastercard, American Express, Disco
How can I cancel or change my order?
You can either cancel or make any changes to your order before it’s shipped. If you realize you made a mistake, please contact us immediately via Live Chat or emails as listed below: firstname.lastname@example.org email@example.com firstname.lastname@example.org
How to print invoice?
Sign in to your account (top menu bar) Click View Order Status View Order Status Choose the order, then click View Order Details (Green Button) View Order Details Click Print Invoice ![Print Invoice](http
How can I return a product?
Any products ordered from us can be returned within 30 days (from the receipt date). You can either replace your product or get a refund. Returned products must be returned unused and in their original packaging.
Can I get a discount coupon?
Sure, you can get an instant discount coupon code from us by enabling web notification. We will generate and send you the discount coupon code instantly! This will work for both Desktop or Mobile web browsers. Click the Red Bell at bottom-left Click the Red Bell at bottom-left Receive instant coupon code via web notification ![Receive instant coupon code via deskop web notification](https://storage.
How do I ship my return?
Please make sure you use a recorded/trackable service.
Do I need an account to place an order?
You do not require an account to place an order however without an account you would not be able to track your order using our website (you still get email notification regardless of account registration). Registration is preferred and will allow you to keep track of all your order history and details.
What is your order processing time?
Orders will typically require one to two days processing, pending availability and credit verification. To prevent delays in processing your order, please ensure your billing information (name, address, and phone number) is correct.
How do I place an order?
To place an order please add the products you like to your shopping cart and after checking the contents of your cart please proceed to checkout. Enter all your billing details and shipping details (if different that billing), choose preferred payment method. You will then get redirected to a secure payment gateway to finalize your order and make payment. Order confirmation will be sent to your email address after payment is received (this could take a couple of minutes).
Is buying online safe?
Both Paypal and 2Checkout secure payment gateways are protected via an SSL certificate and all your payment details are encrypted. We neither receive nor store any of your bank/credit card information.
Where do I specify my special order instructions or requirements?
For special order instructions, please input them in Order Instructions/Comments field during checkout. Desktop Checkout Mobile Checkout
Why has an account created for guest checkout?
Because some of the resources on this site are limited to customers it is necessary to create an account login for you to be able to access these resources. It does mean that you also have the means to track your order status, print invoices, retrieve order history, and provides a reference for any problems if you need to contact us. Please note the information stored will never be used to send you any unsolicited email or information.
It says my email is already in use?
Probably you have placed an order with us before. An account was created for you automatically.
How to describe color patterns?
You may just use below method in Order Remark: 24pin Main = BBBBRRRRBBBB 8pin PCIE = BRRB 6pin PCIE = BRB 5pin SATA = BRRRB (B=Black, R=Red) 24pin Main = BBRRWWWWRRBB (B=Black, R=Red, W=White)
How to pay with credit card? (Step by Step)
Go to https://www.moddiy.com/cart.php, and click Checkout Now. Fill in your billing and shipping information. Click the green button to continue. Click Proceed to Payment and you'll be redirected to the PayPal site. Cli
MasterCard Payment Issue (2Checkout)
If you are using a MasterCard and trying to make a payment via 2Checkout for any of our products you might have come across a generic error “Failed to authorize”. “Visa” card and “PayPal (MasterCard and Visa)” payments are not affected and are functioning normally. The main cause of this issue is that 2Checkout (our payment gateway) is unable to process MasterCard payments since 29th April 2021. Initially they said they are working on it and will try to resolve the issue asap but they were