modDIY.com | Help Center
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Account & Order
Account, Order, and Payment
How can I cancel or change my order?
You can either cancel or make any changes to your order before it’s shipped. If you realize you made a mistake, please contact us immediately via Live Chat or emails as listed below: firstname.lastname@example.org email@example.com firstname.lastname@example.org
What payment methods do you accept?
We accept all major credit/debit cards via PayPal and 2Checkout. We also accept Bank Transfer for bulk purchase orders. We are excited to process international orders. We ship to worldwide any countries! PayPal Visa MasterCard American Express Discover JCB Diner's 2Checkout Visa MasterCard Discover American Express Diners JCB PIN debit cards with the Visa or MasterCard logo Debit cards with the Visa or MasterCard logo PayPal
How to print invoice?
Sign in to your account (top menu bar) Click View Order Status View Order Status Choose the order, then click View Order Details (Green Button) View Order Details Click Print Invoice Print Invoice(http
How can I return a product?
Any products ordered from us can be returned within 30 days (from the receipt date). You can either replace your product or get a refund. Returned products must be returned unused and in their original packaging.
How do I place an order?
To place an order please add the products you like to your shopping cart and after checking the contents of your cart please proceed to checkout. Enter all your billing details and shipping details (if different that billing), choose preferred payment method. You will then get redirected to a secure payment gateway to finalize your order and make payment. Order confirmation will be sent to your email address after payment is received (this could take a couple of minutes).
What is your order processing time?
Orders will typically require one to two days processing, pending availability and credit verification. To prevent delays in processing your order, please ensure your billing information (name, address, and phone number) is correct.
How do I ship my return?
Please make sure you use a recorded/trackable service.
Do I need an account to place an order?
You do not require an account to place an order however without an account you would not be able to track your order using our website (you still get email notification regardless of account registration). Registration is preferred and will allow you to keep track of all your order history and details.
Is buying online safe?
Both Paypal and 2Checkout secure payment gateways are protected via an SSL certificate and all your payment details are encrypted. We neither receive nor store any of your bank/credit card information.
Why has an account created for guest checkout?
Because some of the resources on this site are limited to customers it is necessary to create an account login for you to be able to access these resources. It does mean that you also have the means to track your order status, print invoices, retrieve order history, and provides a reference for any problems if you need to contact us. Please note the information stored will never be used to send you any unsolicited email or information.
Where do I put my special order instructions?
For special order instructions, please input them in Order Instructions/Comments field during checkout. Desktop Checkout Mobile Checkout