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Shipping & Tracking
Shipping, Delivery, and Tracking
Shipping
How long does shipping take?
Normally, packages are shipped out within 24 hours upon payment, except for orders that required custom works (e.g. tailor-made cables). Estimated worldwide delivery lead-time: All p
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Do you ship to my country?
Yes, we ship worldwide to all countries! We send all packages with tracking numbers. Once your package is ready for shipping, you will receive its tracking number in your email where you’ll be able to check its progress along the way.
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What is the shipping cost?
Free Shipping Worldwide for ALL Products when you purchase US$100 or more in products. All orders less than US$100 are a flat-rate shipping fee per order. Estimated worldwide delivery lead-time:
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Where do you ship from?
Packages are shipped from our warehouse in Hong Kong. We ship worldwide, all countries! We send all packages with tracking number. Once your package is ready for shipping, you will receive its tracking number to your email where you’ll be able to check its progress along the way. Estimated worldwide delivery lead-time:
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What shipping methods are available?
Free Shipping Worldwide for ALL Products when you purchase US$100 or more in products. All orders less than US$100 are a flat-rate shipping fee per order. Estimated worldwide delivery lead-time:
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Can I use our FedEx account to ship?
Sure, you can. Please state your FedEx account info in the Order Instructions field during checkout, and we'll arrange it accordingly for you. You can also use coupon code "FEDEX" to waive any shipping fee.
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Can I use our DHL account to ship?
Sure, you can. Please state your DHL account info in the Order Instructions field during checkout, and we'll arrange it accordingly for you. You can also use coupon code "HKFREE" to waive any shipping fee.
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Tracking
How to track my order?
You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail and tracking number will be sent once your order has been shipped. This confirmation will include the tracking number for your package. You may check the status of your order at anytime by visiting My Account on the menu bar at the top of any page. Once you login to your account using your email address and password, click on “Order Status” to view past orde
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How to get tracking number?
We send all packages with tracking number. Once your package is ready for shipping, you will receive its tracking number to your email where you’ll be able to check its progress along the way. Normally, packages are shipped out within 24~48 hours upon payment, except orders required custom works (e.g. tailor-made cables). Tracking number will be emailed to you automatically after shipment is made (even you checkout as guest without an account with us). If you didn't receive the email, pleas
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What is the shipping carrier?
As soon as your item(s) have shipped, we'll send you a Shipment Notification email that includes your a tracking number. You can track your shipments at Package Tracking. Alternatively, you can also track your shipments via carriers' homepages directly. USA: https://tools.usps.com/go/TrackConfirmAction_input Australia: https://auspost.com.au/ Austria: [https:/
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How to track CheckOut Express Premium packages?
For customers from the USA and Canada who placed an order on or after Jun 9, 2022. If you have selected Free Shipping or Registered Air Mail for your order, the package will be shipped via CheckOut Express Premium airmail service provided by Spaceship Pro. The estimated lead time is 7 to 14 days. Further information about CheckOut Express service is available at https://support.spaceshipapp.com/en/checkout-express-intro You can track your package via a direct link:
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How to track Vantage Courier shipments?
To track a Vantage Courier shipment, please visit: https://webapp.hongkongpost.hk/en/mail_tracking/index.html or https://www.aftership.com/track
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COVID-19
COVID-19 Updates & FAQs
Latest Status Small packet airmail services to the below destinations are suspended by the post office. Small packets to these countries via Free Shipping or Registered Air Mail will be shipped via surface mail (which may take 1 to 3 months). Vantage Courier, EMS Speedpost, FedEx Express, and all B2B bulk purchase parcels are not affected. (see the International Postal Service Availability Summary below for all countries) Vant
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COVID-19 IMPORTANT SHIPPING UPDATE
Small packet airmail services to the below destinations are suspended by the post office. Small packets to these countries via Free Shipping or Registered Air Mail will be shipped via surface mail (which may take 1 to 3 months). Vantage Courier, EMS Speedpost, FedEx Express, and all B2B bulk purchase parcels are not affected. Vantage Courier, EMS Speedpost, and FedEx are still available. If you want to upgrade your shipment, please con
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COVID-19 Notices
Chatbox Alert in checkout page (since 2022-06-14) Chatbox Alert in checkout page (from 2022-06-09 to 2022-06-13) ![Desktop Version Notice in chec
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