MODDIY | Help Center
Go to website
Shipping & Tracking
Shipping, Delivery, and Tracking
How long does shipping take?
Normally, packages are shipped out within 24 to 48 hours upon payment, except orders required custom works (e.g. tailor-made cables). Estimated worldwide delivery lead-time: Free Shipping takes around 2 to 3 weeks. (FREE) Registered Air Mail takes around 1 to 2 weeks. ($9.99) EMS SpeedPost takes around 2 to 5 days. ($39.99) DHL Express takes around 1 to 2 days. ($49.99) All packages with tracking number!
Do you ship to my country?
Yes, we ship to worldwide, all countries! We send all packages with tracking number. Once your package is ready for shipping, you will receive its tracking number to your email where you’ll be able to check its progress along the way.
What is the shipping cost?
modDIY.com / modScrew.com Free Shipping Worldwide when you purchase US$100 or more in products. All orders less than US$100 are flat-rate shipping fee per order: Registered Air Mail (US$9.99, 1 to 2 weeks) EMS SpeedPost (US$39.99, 2 to 5 days) DHL Express (US$49.99, 1 to 2 days) We also offer many products with Free Shipping Worldwide at Free Shipping Deals modCover.com Free Shipping Worldwide when you purchase US$20 or
How to track my order?
You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail and tracking number will be sent once your order has been shipped. This confirmation will include the tracking number for your package. You may check the status of your order at anytime by visiting My Account on the menu bar at the top of any page. Once you login to your account using your email address and password, click on “Order Status” to view past orde
Where do you ship from?
Packages are shipped from our warehouse in Hong Kong. We ship worldwide, all countries! We send all packages with tracking number. Once your package is ready for shipping, you will receive its tracking number to your email where you’ll be able to check its progress along the way. Registered Air Mail / Free Shipping normally takes around 1 to 2 weeks worldwide. EMS Speedpost takes around 2 to 5 days.
COVID-19 Updates & FAQs
According to the latest post office announcement, airmail services are suspended to below major destinations. So all packages to these countries via Free Shipping or Air Mail will be shipped via surface mail until airmail services are resumed. Malaysia, Iceland, India, Ireland, Israel EMS Speedpost and DHL Express are still available. If you want to upgrade your shipment, please contact us anytime! The situation is changing every day. For the latest status, please check out below COVID-19
What shipping methods are available?
There are 3 shipping methods available for all international orders. We send all packages with tracking number. Registered Air Mail (1 to 2 weeks) $9.99 EMS Speedpost (2 to 5 days) $39.99 DHL Express (1 to 2 days) $49.99 We can also ship out your packages via Fedex / UPS / TNT using your account with these couriers. Simply state your account information in order remark during checkout, and we'll arrange accordingly for you. Please contact us via Live Chat immediately after you have pl
How to get tracking number?
We send all packages with tracking number. Once your package is ready for shipping, you will receive its tracking number to your email where you’ll be able to check its progress along the way. Normally, packages are shipped out within 24~48 hours upon payment, except orders required custom works (e.g. tailor-made cables). Tracking number will be emailed to you automatically after shipment is made (even you checkout as guest without an account with us). If you didn't receive the email, pleas
What is the shipping carrier?
As soon as your item(s) have shipped, we'll send you a Shipment Notification email that includes your a tracking number. You can track your shipments at Package Tracking. Alternatively, you can also track your shipments via carriers' homepages directly. USA: https://tools.usps.com/go/TrackConfirmAction_input Australia: https://auspost.com.au/ Austria: [https:/