Shipping
How long does shipping take?
Normally, packages are shipped out within 24 hours upon payment, except for orders that required custom works (e.g. custom cables). Estimated worldwide delivery lead-time:PopularDo you ship to my country?
Yes, we ship worldwide to all countries! We send all packages with tracking numbers. Once your package is ready for shipping, you will receive its tracking number in your email where you’ll be able to check its progress along the way. Afghanistan Albania Algeria Andorra Angola Antigua & Deps Argentina Armenia Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bhutan Bolivia color FFA500 (Bosnia HerzegoviPopularWhat shipping methods are available?
Free Shipping Worldwide for ALL Products when you purchase US$100 or more in products. All orders less than US$100 are a flat-rate shipping fee per order. Estimated worldwide delivery lead-time:PopularWhat is the shipping cost?
Free Shipping Worldwide for ALL Products when you purchase US$100 or more in products. All orders less than US$100 are a flat-rate shipping fee per order. We also offer many products with Free Shipping Worldwide at Free Shipping Deals Estimated worldwide delivery lead-time:PopularWhere do you ship from?
Packages are shipped from our warehouse in Hong Kong. We ship worldwide, all countries! We send all packages with tracking number. Once your package is ready for shipping, you will receive its tracking number to your email, where you’ll be able to check its progress along the way. Estimated worldwide delivery lead-time:PopularWhat is Checkout Express Premium?
Checkout Express Premium (aka Spaceship Air) is a premium airmail service provided by Spaceship Pro with end-to-end online tracking. In general, it is faster and more reliable than the traditional registered airmail. It will also handle and pre-paid all customs duties, tariff and taxes beforehand for all US/EU destinations using DDP/IOSS. So, it is especially an advantage for customers from US/EU to choose Checkout Express as the shipping method. Shipments via "Checkout Express" to the US anFew readersCan I use our DHL account to ship?
Sure, you can. Please state your DHL account info in the Order Instructions field during checkout, and we'll arrange it accordingly for you. You can also use coupon code "HKFREE" to waive any shipping fee.Few readersCan I use our FedEx account to ship?
Sure, you can. Please state your FedEx account info in the Order Instructions field during checkout, and we'll arrange it accordingly for you. You can also use coupon code "FEDEX" to waive any shipping fee.Few readersWhat is the difference between Checkout Express and Registered Airmail?
Both Checkout Express and Registered Airmail are shipped via air mail, but the services are offered by different parties. Checkout Express (aka Spaceship Air) is a premium airmail service provided by Spaceship with end-to-end online tracking. In general, it is faster and more reliable than the traditional registered airmail. It will also handle and pre-paid all customs dutiesFew readersWhy is my order being held by customs in the country?
Sometimes, customs of different countries may select packages for randomly inspections. It is a normal and regular process in many countries. In most cases, customs will release the package automatically after the random inspection. There is no action required by the consignee. The speed of inspection depends on the customs, but normally it should be completed within a few days. So you may just wait a few days, and check again for further updates. But in case there is still no movement fromFew readersDo you ship to Madagascar?
Yes, but only FedEx Express can ship to Madagascar at this moment. Registered airmail / EMS Speedpost to Madagascar are suspended by the post office at this moment. Further details can be found at https://www.hongkongpost.hk/en/aboutus/whatsnew/notices/indexid1389.htmlFew readersTax ID requirements for certain countries
For shipments to certain countries (e.g. Brazil, Chile), a Tax ID is required by the customs of the destination country. Brazil A Tax ID is required by the Brazil customs for all personal/business shipments to Brazil. Personal Tax ID (CPF No) Portuguese: Cadastro de Pessoas Físicas English: Natural Persons Register No Format: XXX.XXX.XXX-XX (11 digits) Business Tax ID (CNPJ No) Portuguese : Cadastro Nacional de Pessoas Jurídicas English: National Registry of Legal EntitiesFew readers
Tracking
How to track my order?
You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail and tracking number will be sent once your order has been shipped. This confirmation will include the tracking number for your package. You may check the status of your order at anytime by visiting My Account on the menu bar at the top of any page. Once you login to your account using your email address and password, click on “Order Status” to view past ordePopularHow to get tracking number?
We send all packages with tracking number. Once your package is ready for shipping, you will receive its tracking number to your email where you’ll be able to check its progress along the way. Normally, packages are shipped out within 24~48 hours upon payment, except orders required custom works (e.g. tailor-made cables). Tracking number will be emailed to you automatically after shipment is made (even you checkout as guest without an account with us). If you didn't receive the email, pleasSome readersWhat is the shipping carrier?
As soon as your item(s) have shipped, we'll send you a Shipment Notification email that includes your a tracking number. You can track your shipments at Package Tracking. Alternatively, you can also track your shipments via carriers' homepages directly. USA: https://tools.usps.com/go/TrackConfirmActioninput Australia: https://auspost.com.au/ Austria: https:/Some readersHow to track Checkout Express Premium packages?
CheckOut Express Premium (aka Spaceship Air) is a premium airmail service provided by Spaceship Pro with end to end online tracking. The estimated lead time is 6 to 12 days. Further information about CheckOut Express (aka Spaceship Air) service is available at https://support.spaceshipapp.com/en/checkout-express-intro You can track your package via a direct link: colorFew readersFAQs about order status and shipment tracking update
What is the status of my order? You will receive an email with tracking number after your order is shipped. If you have not received any email, please also check the spam folder. You may also login to your account to check the order status and tracking number anytime. I don't have an account, or I don't know my password. How can I login to my account to check the status? The system will create an account for you automatically when you placedFew readersHow to track Vantage Courier shipments?
To track a Vantage Courier shipment, please visit: https://webapp.hongkongpost.hk/en/mailtracking/index.html or https://www.aftership.com/trackFew readersWhat is the local courier for CheckOut Express?
Below are the local couriers names and contacts for Checkout Express (aka Spaceship Air) service: |—|—|—|Few readersThe tracking is not working, it says No Shipment Found?
Please disable the web browser adblocker (e.g. uBlock Origin) if the tracking page is not working or showing "No Shipment Found". Some adblockers may block package tracking apps by mistake. With uBlock Origin Without uBlock OriginFew readersWhy does my shipment say "Label Created" without movement?
Everything is proceeding as expected, and there’s no need to worry. If you’ve ordered a premium custom tailor-made cable—where you can choose the color, length, and style—please note that these are made to order. This means it takes some time for us to craft them for you. When we begin processing an order, we generate the shipping label first. This step is crucial because we need to confirm that the shipping address you provided is correct and valid before we start building your cable. OccasioFew readers
Shipping Incidents
COVID-19 Updates & FAQs
Small packet airmail services to the below destinations are suspended by the post office. Small packets to these countries via Free Shipping or Registered Air Mail will be shipped via surface mail (which may take 1 to 3 months). Vantage Courier, EMS Speedpost, FedEx Express, and all B2B bulk purchase parcels are not affected. color ff0000 (* Chile, Iceland,PopularCOVID-19 IMPORTANT SHIPPING UPDATE
color ff0000 (Iceland, Ireland, Saudi Arabia, UAFew readersCOVID-19 Notices
Chatbox Alert in checkout page (since 2022-06-14) Chatbox Alert in checkout page (from 2022-06-09 to 2022-06-13) (https://storFew readersUS Customs Shipment Incident (May 4, 2025)
The Summary We regret to inform you that the carrier has reported an incident with US Customs, affecting a batch of shipments. The carrier anticipates that all affected packages will be released soon once the process is completed. We sincerely apologize for the inconvenience this has caused and appreciate your patience as we work through this situation. The Background We have been informed of an incident reported by the carrier regarding a batch of shipments bound for the United StatFew readersUS Customs Shipment Incident (May 8, 2025)
The Summary We regret to inform you that the carrier has reported an incident with US Customs, affecting a batch of shipments. The carrier anticipates that all affected packages will be returned and reshipped promptly once the process is completed. We sincerely apologize for the inconvenience this has caused and appreciate your patience as we work through this situation. The Background We have been informed of an incident reported by the carrier regarding a batch of shipments bound foFew readers